TERMS

All pieces are handmade in the United States to your specifications.

RETURNS AND EXCHANGES

All sales are final and not refundable. Pieces may be exchanged for an alternate piece(s). No exceptions. All shipping charges are non-refundable. We stand behind the quality of our pieces and are happy to discuss any problems you may have at any time.

ORDER FULFILLMENT

All orders are custom cast and made to order in the US. No order goes into production without full advance payment by customer. Please allow 10 to 15 business days for your order to be completed. If orders are expected to take longer than 15 business days you will be notified by your sales representative, this can occur at times when there is a high volume of orders. If you are in a hurry, a rush fee may be applied to your order and expedited in a case by case basis depending on timeframe. Orders for Hanukkah and Christmas need to be placed three weeks in advance in order to allow for holiday delivery. *Please allow more production time for Holiday orders to be completed and shipped in time. If you have any questions regarding your order, please email orders@mcsjewelryny.com

SALES TAX

Sales tax is applicable on all orders shipped within California State. The rate is 9.75% sales tax will be automatically charged to CA residents. If you are out of California State you will not be charged tax.

SECURE PAYMENT

We accept Visa, Mastercard, and Discover. Please be sure to provide exact billing address for your card. Incorrect information may cause delays . FULL payment is due before any order is commenced.

SHIPPING AND DELIVERY

USPS, UPS, and FedEx are our authorized shippers within the United States. Please note that UPS ground shipping may add an additional 7 business days to your order. You will be prompted at checkout to choose your preferred shipping method. 

TRACKING

You will receive an email when your order is shipped so that you may track your package.

INTERNATIONAL ORDERS

We welcome international orders. Please choose the international shipping option during checkout and your package will be shipped USPS priority express. Delivery can take 7-10 business days and does not include any delay in customs. The recipient is responsible for all duties and taxes.